Innovation
The Experience game-changer
Everybody now expects personalized experiences and delivered instantly. Artificial intelligence enables and accelerates every organization’s ability to shape this new dynamic.
Everybody now expects personalized experiences and delivered instantly. Artificial intelligence enables and accelerates every organization’s ability to shape this new dynamic.
In this article, Arnaud de Bruyn, professor of marketing at ESSEC Business School, turns our attention to some of the more tangible dangers that we tend to overlook.