Strategy
Using Feedback to Build Trust
How can we increase the value of using a Computerized Decision Support Systems (DSS)?
Strategy
The Customer is Always Right: Improving the Customer Entitlement Inventory
Customer Entitlement Inventory (CEI) can teach us a lot about the needs and desires of shoppers and help retailers customize the shopping experience.
Leadership
New CEO, Better Performance?
Findings show that while firms generally replace CEOs to improve performance, these disruptive changes in difficult times can actually make things worse.