TOP RESEARCH What Really Makes Customers Feel Special?
Strategy

What Really Makes Customers Feel Special?

by ESSEC Knowledge Editor-in-chief

Not everyone responds to preferential treatment in the same way.

Three lessons that video games teach us about telecommuting
Leadership

Three lessons that video games teach us about telecommuting

by Nicolas Glady

More and more companies are evaluating the “telecommute” option. But how does one create an effective virtual team?

Facebook and their Unhappy Advertisers
Innovation

Facebook and their Unhappy Advertisers

by Ashwin Malshe

Will Facebook be Able to Take the Bull By the Horns?

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