Strategy
What Really Makes Customers Feel Special?
Not everyone responds to preferential treatment in the same way.
Strategy
Diversity, a Catalyst for Innovation and Creativity
Signs point strongly towards a positive connection between diversity, leadership, innovation.
Strategy
Are there some benefits to a bad reputation?
Toyota, Nissan, Honda and Mazda prepare to recall millions of vehicles affected by faulty airbags, and the weaker brands may actually have an advantage.