Strategy
The Customer is Always Right: Improving the Customer Entitlement Inventory
Customer Entitlement Inventory (CEI) can teach us a lot about the needs and desires of shoppers and help retailers customize the shopping experience.
Leadership
New CEO, Better Performance?
Findings show that while firms generally replace CEOs to improve performance, these disruptive changes in difficult times can actually make things worse.
Economy & Finance
Filter out ‘Trading Noises’ and Improve Your Company’s Asset Valuation
This research highlights how a new statistical technique called auxiliary particle filtering can effectively take this phenomenon into account and help filter out trading noises.